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(Paperback)
By: Carl Sewell
ISBN: 9780385504454
Readership/Audience: General
Publication Date: Nov 2002
Publisher: Bantam Doubleday Dell Publishing Group Inc
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In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove
