(Hardback)

Using the statistical techniques discussed, a sound simulation model can be built and adequately tested before implementation.

The book also shows how simulation results can be generalized by discussing in full the growing emphasis on simulation metamodeling.

(Hardback)

Strategic Total Quality Management is a new way of looking at quality. Strategic Total Quality Management is based on a measure of quality as the overall performance of the firm.

The book discusses all aspects of quality management from a strategic total quality management perspective.