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(Hardback)
By: Dana Robinson
ISBN: 9780060503000
Readership/Audience: Professional and Scholarly
Publication Date: Jul 2002
Publisher: HarperCollins Publishers (Australia) Pty Ltd
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Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" (G - go for the shoulds, A - analyse the is, P - pin down the causes, S - select the right solutions) approach to performance improvement, this text provides an example of how to implement this strategy.
