(Hardback)
By: Dr Gail Forey
ISBN: 9780826446077
Readership/Audience: Professional and Scholarly
Publication Date: Jun 2010
Publisher: Bloomsbury Publishing PLC
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A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.
(Paperback, NIPPOD)
By: Dr Gail Forey
ISBN: 9781441107671
Readership/Audience: Professional and Scholarly
Publication Date: Jan 2012
Publisher: Continuum Publishing Corporation
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A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction.
