(Hardback)
By: Frances Frei
ISBN: 9781647822873
Readership/Audience: General
Publication Date: Jan 2024
Publisher: Harvard Business Review Press
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(Hardback)
By: Frances Frei
ISBN: 9781633697041
Readership/Audience: General
Publication Date: Aug 2020
Publisher: Harvard Business Review Press
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(Hardback)
By: Frances Frei
ISBN: 9781422133316
Readership/Audience: Professional and Scholarly
Publication Date: Feb 2012
Publisher: Harvard Business Review Press
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In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
