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Economics, Finance, Business and Management (3)

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Frederick F. Reichheld

Loyalty Rules: How Today's Leaders Build Lasting Relationships

(Hardback)

By Frederick F. Reichheld

Loyalty Rules: How Today's Leaders Build Lasting Relationships

(Paperback)

By Frederick F. Reichheld

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

(Paperback, Revised edition)

By Frederick F. Reichheld