(Paperback, Second Edition)

The Mediator's Toolkit, 2nd Edition is an essential guide to posing powerful questions that get to the core of an issue, shift perspectives, and challenge entrenched thinking. Fully revised and updated, it delivers advanced techniques to gain increased insight and achieve successful conflict resolution in any context.

(Paperback)

The Mediator's Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and result in successful mediated outcomes in any context.