(Hardback)

Mass production is on its way out, according to Glenn Bassett, and is being replaced by a project shop economy. This book will help managers of short-run/custom production and service operations and production operations managers to adapt to the changing workplace and economy.

(Hardback)

This book outlines an operations vision based on proven principles of management and organization science that can guide the way into an emerging service era.

Glenn Bassett looks at a variety of service industries from the perspective of cost and quality management.

(Hardback)

From history, research and the lessons of present-day global operations strategy, those elements that seem fundamental to past and future high performance management are identified in this text. It offers directions for exploration in the reinvention of tommorrow's high performance systems.