(Hardback)

This manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing.

(Paperback)

This manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing.