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Economics, Finance, Business and Management (1)

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James L. Heskett

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

(Hardback)

By: James L. Heskett

ISBN: 9781422110232 Copied!
Readership/Audience: General
Publication Date: Dec 2008
Publisher: Harvard Business Review Press
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