(Paperback)

Drawing on his experience in the MIT-Harvard Public Disputes Program, a leading mediator and his co-author provide the first jargon-free guide to consensual strategies for resolving public disputes, indispensable to citizen activists and to business and government leaders.

(Hardback)

(Hardback)

People join organizations to bring about a desired future. But to succeed, they must be able to predict the behavior of those around them. This title presents an argument for predictability as the most powerful of management tools. It says that - it's mutual predictability that helps people (and organizations) eat - not get eaten.