(Paperback)

This impassioned and informed book is the first to describe how government and industry have failed working families and what we can do to get beyond this critical impasse

(Hardback)

Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable. This book overturns these assumptions. It demonstrates that lower-skilled employees in call centers, repair services, product assembly aren't expendable.