(Paperback)

This book documents a worrisome gap between principles and practice in democratic governance. The State of Access is a comparative, cross-disciplinary exploration of the ways in which democratic institutions fail or succeed to create the equal opportunities that they have promised to deliver to the people they serve.

(Paperback)

Explains that bureaucratic dysfunction reflects a breach of contract between the government - as a provider of services, and also as a catalyst for improved social outcomes - and a public comprised of clients, professionals, managers, and policymakers.