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(Paperback)
By: Kathy L. Middleton
ISBN: 9781440848537
Readership/Audience: Professional and Scholarly
Publication Date: Nov 2016
Publisher: Bloomsbury Publishing PLC
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Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.
When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library.
