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(Paperback)
By: Kristin Anderson
ISBN: 9780814477953
Readership/Audience: Professional and Scholarly
Publication Date: Feb 2021
Publisher: HarperCollins Focus
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Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.
