(Paperback)

What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears In his breakthrough new book Talking to Crazy, psychiatrist Mark Goulston says the key to handling irrational people and turning threats into allies is to learn to lean into the crazy---to empathize with it!

(Paperback)

Learn how to turn the supposedly unreachable people in your lives into allies, devoted customers, loyal colleagues, and lifetime friends.

(Paperback)

People wont put up with being sold to anymore. Discover the powerful four-step model for forming authentic, successful business relationships--the kind that survive.