(Paperback, New edition)

The most accessible and practical book on the marketabout improving yourpersonal and professional conversations, by internationally respectedconversation expert Rob Kendall.

(Paperback)

International conversation expert Rob Kendall offers practical, accessible advice on making the most of every conversation and avoiding dialogue disasters

(Paperback)

'Using an enjoyable and practical approach, Rob explains how to listen and convey exactly what you intend. This book is a treasure.' Linda Blair, psychologist and weekly columnist for the Daily Telegraph