(Hardback)

This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, and citizen input, also recognizing ICTs role in the erosion of personal privacy.

(Paperback)

This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, and citizen input, also recognizing ICTs role in the erosion of personal privacy.