To view prices and purchase online, please login, or register for an account.
(Hardback)
By: Robert E. Grasing
ISBN: 9780899302300
Readership/Audience: Tertiary Education
Publication Date: Sep 1988
Publisher: Bloomsbury Publishing PLC
See more...
Drawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery.
