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T. Scott Gross

Found 2 items

Millennial Rules: How to Connect with the First Digitally Savvy Generation of Consumers and Employees

(Paperback)

By: T. Scott Gross

ISBN: 9781621534235
Readership/Audience: General
Publication Date: Oct 2014
Publisher: Skyhorse Publishing
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"Portions of this title previously appeared under the title: Invisible"--Title page verso.

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

(Paperback, 3rd Edition, Third Edition)

By: T. Scott Gross

ISBN: 9781510708174
Readership/Audience: Professional and Scholarly
Publication Date: Aug 2016
Publisher: Skyhorse Publishing
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