(Hardback)

(Paperback)

Presents a view of how successful organizations evolve and renew themselves and of what managers must do to lead the revival. This book argues that there are times when managers must deliberately create crises by committing acts of 'ethical anarchy' in order to break the constraints of success and renew their organizations.

(Paperback)

Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges Now you can find out- with Lessons Learned. Concise and engaging, each volume in this series offers 12-14 insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced.

(Hardback)

Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them.

(Hardback)

Concludes that what matters most is what one makes of experience, particularly the traumatic and unplanned crucible events that challenge one's identity as a leader. This book offers self-assessments and tools designed to help you develop your own Personal Learning Strategy. It includes examples from business, politics, and also the Mormon Church.

(Hardback)

(Hardback)

A Culturematic is a little machine for making culture. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test for atmosphere, to see what life it can sustain, to see who responds and how. This title describes this little machine and helps the reader master it.

(Hardback)

A framework for planning and operating a customer-centered business in the information age.

(Hardback)

(Hardback)

Offers marketing system for measuring and managing customer value as a financial asset. This book outlines customer equity's three core strategies - customer acquisition, customer retention, and add-on selling - and the balance among them, and explain how the customer life cycle affects strategy and the marketing mix.

(Hardback)

(Hardback)

(Hardback)

(Paperback)

Shows us how the world is changing with the introduction of the Internet and wireless technology. This book - based on evidence from two sweeping surveys on telecommunications - argues that new communications technologies are rapidly obliterating distance as a relevant factor in how we conduct our business and personal lives.

(Hardback)

The asset most valuable to your company's future is lost every time an employee leaves the firm. This asset is more than knowledge, and it is more than intelligence - it is "deep smarts". This book focuses on how to cultivate and harness deep smarts so that it stays in the firm, even if your employees don't.

(Hardback)

(Paperback)

Is your in-box always full Are you constantly working overtime on tasks that "only you" can do This volume shows you how to: identify which tasks to delegate; decide whether to delegate based on employee, task, project, or function; identify the skills required for each delegated assignment; and, make an assignment and monitor the work.

(Hardback)

These articles show human resource professionals how to play a vital, new role in an organization's success. The book's editor, Dave Ulrich, is a guru of HR management whose work should take the profession to a new level of respectability and effectiveness.

(Hardback)

As costs continue to spiral upward and concerns about quality of care escalate, the debate has focused on how to finance health care. Why have costs risen in the first place And how can we improve the quality and affordability of care This book argues that these fundamental questions must be answered.

(Paperback)

Managing employee growth is critical to your organization's success. But to develop your employees effectively, you must have certain skills, such as the ability to seek out opportunities, set goals, and provide feedback. This book offers solutions to the challenges managers face on the job every day.

(Hardback)

Describes the b-web phenomenon and the forces behind its emergence. The book talks of types of b-web, and of business model innovation in the digital economy. It includes coverage on topics such as positioning and analysis of emergent e-businesses, and a process for b-web strategy design. Businesses will adopt b-web strategies, or will fade away.

(Hardback)

Security is a critical concern for every company, organization, and institution, regardless of their size. This book aims to demystify computer and network security for non-technical managers - taking them beyond hackers, firewalls, and virus protection to outline a holistic approach to information security that promotes business growth.

(Hardback)

You've been charged with growing your business. Incremental growth can no longer deliver the results you need. You need truly dynamic growth - and you need to achieve it without risking a hugely expensive gamble. How can you encourage innovative new ventures and pursue ambitious growth while minimizing risk

(Paperback)

While no one likes to be the bearer of bad news, managers are sometimes faced with the difficult task of having to dismiss an employee. This title shows you how to effectively manage a dismissal - including making key decisions before, during, and after the critical event.