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Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data.

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Agents of Change presents case studies of social innovation that have led to significant social change. This title offers illustrations and insightful interpretations of how innovators, social entrepreneurs, and change agents are dealing with powerful opponents, the burdens of bureaucracy, and the challenge of securing resources and support.

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The trend toward greater decentralization of governance activities, now accepted as commonplace in the West, has become a worldwide movement. This international development& #151;largely a product of globalization and democratization& #151;is clearly one of the key factors reshaping economic, political, and social conditions throughout the world.

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Participatory Budgeting-the experiment in democracy that could redefine how public budgets are decided in the U.S. "Reinvesting in Democracy"is the first comprehensive academic treatment of participatory budgeting in the United States, situating it within a broader trend of civic technology and innovation. This global phenomenon started in Brazil i

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Offers workforce development reforms that meet the needs of both workers and employers. Based on the experiences of hundreds of leaders and workers, the authors set out ten principles for designing a more effective and equitable system that helps workers obtain the skills necessary for economic mobility.

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The Innovations in American Government Awards Program began in 1985 with a grant from the Ford Foundation to the Kennedy School of Government at Harvard to conduct a program of awards for innovations in state and local government.

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A team of Harvard Kennedy School scholars focus diverse conceptual lenses on a single high-stakes management task - enhancing port security across the US. Their aim is twofold: to understand how a public manager might confront that complex undertaking, and to explore the similarities, differences, and complementarities of their alternative approaches to public management.

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Examines New Zealand's deceptively simple but effective program to improve public services. THe book explores how and why the New Zealand government made progress and how its program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs.

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It started two decades ago with CompStat in the New York City Police Department, and quickly jumped to police agencies across the US and other nations. This book analyzes the leadership behaviors at the core of PerformanceStat to identify how they work to produce results.

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Addresses the enduring significance of innovation in government as practiced by public servants, analyzed by scholars, discussed by media, documented by awards, and experienced by the public. Probing both the process and the content of innovation in the public sector, Sandford Borins identifies major shifts and important continuities.

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This book documents a worrisome gap between principles and practice in democratic governance. The State of Access is a comparative, cross-disciplinary exploration of the ways in which democratic institutions fail or succeed to create the equal opportunities that they have promised to deliver to the people they serve.

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The era of strict top-down, stovepiped public management in America is over. The traditional dichotomy between public ownership and privatization is an outdated notion.

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Explains that bureaucratic dysfunction reflects a breach of contract between the government - as a provider of services, and also as a catalyst for improved social outcomes - and a public comprised of clients, professionals, managers, and policymakers.