(Paperback)

How do you keep your customers coming back - and get them to bring others This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

(Paperback)

Most companies waste billions of dollars on technology. Don't be one of them. This collection of HBR articles helps you: clarify corporate strategy with your IT department; fund only IT projects that support your strategy; transform IT investments into profits; build one technology platform for your entire organization; and, more.

(Paperback)

Is your company's top talent jumping ship as good replacements become harder to get his collection of HBR articles helps you: look for good people in all the right places; interview more effectively; make and keep compelling promises to candidates and employees; and, mitigate the risks of hiring stars from other companies.

(Paperback)

How can management cure health care's ills This book includes "HBR" articles that propose several remedies: organizing doctors into teams; focusing incentives on patients' recovery; saving lives and dollars by designing clearer work processes; and bridging the divide between clinicians and administrators.

(Paperback)

Offers you the best practices and ideas for turning sustainability into competitive advantage. This book offers a collection of "HBR" articles that can help you: craft strategy to compete on green turf; redesign your business model, products, and processes to achieve green goals; and parlay your efforts into lower costs and higher revenues.

(Paperback)

Offers you the best practices and ideas for making your supply chain strong. This collection of "HBR" articles can help you: use your supply chain as a competitive weapon; gain customers' trust by revealing where your products come from; collaborate with other companies even rivals to achieve scale; and align partners' interests with your own.

(Paperback)

Offers you the best practices and ideas for creating business models that drive growth. This collection of "HBR" articles can help you: reinvent your business profitably; set your model up for success with a winning competitive strategy; test and change your assumptions about customers; and spot trends that could transform your business.

(Paperback)

Great entrepreneurs don't take risks. They manage them. This title includes a collection of articles that helps you: zero in on your promising prospects; set a clear direction for your start-up; test and revise your assumptions along the way; tackle risks that could sabotage your efforts; carve out opportunities in emerging markets; and, more.

(Paperback)

Offers the best practices and ideas for gaining market share in developing economies. This collection of "HBR" articles can help you: manage risk in unstable environments; ward off political threats to your business; customize your business model for emerging markets; and tailor your strategy to capitalize on countries' strengths.