(Paperback)

(Paperback)

Today's leaders don't use command-and-control. Instead, they leverage their communication, collaboration, and conflict-resolution skills to inspire employees to ever higher levels of performance. Packed with practical tools and expert advice, Leading People shows managers how to bring out the best in their team.

(Paperback)

Presents strategies for creating and guiding work teams. This book instructs readers how to: organise a team with complimentary skills; clarify team goals, roles, and responsibilities; foster trust, creativity, and risk-taking; get teams back on track after a setback; and, collaborate to achieve team objectives.

(Paperback)

Crises affect all of us. As managers, we need to identify potential crises and deal with them as best we can. We can't prevent all crises but we can avoid some and prepare for others. This title offers a practical hands-on method for looking at crises - from developing a crises audit to learning from past crises.

(Paperback)

Offers immediate solutions to the challenges managers face on the job everyday. This features handy tools, self-tests, and real life examples to help you identify strengths and weaknesses and hone critical skills.

(Paperback)

Provides a framework for building a business case. This book helps you learn how to: define the opportunity you want to address in your business case; identify and analyze a range of alternatives; recommend one option and assess its risks; create a high-level implementation plan for your proposed alternative; and, more.

(Paperback)

In challenging times, companies must serve their customers faster and more efficiently. This book helps you learn key steps for carrying out a business process improvement initiative, including how to: plan a business process improvement initiative; analyze and redesign a current process that needs improvement; and, more.

(Paperback)

Most managers coach employees by giving them feedback and evaluating their performance, right Wrong. Coaching differs markedly from other managerial functions. With its tips, worksheets, and self-assessments, this guide shows managers how to use coaching - not only to strengthen direct reports' skills but also to rev up their performance.

(Paperback)

Is your in-box always full Are you constantly working overtime on tasks that "only you" can do This volume shows you how to: identify which tasks to delegate; decide whether to delegate based on employee, task, project, or function; identify the skills required for each delegated assignment; and, make an assignment and monitor the work.

(Paperback)

Managing employee growth is critical to your organization's success. But to develop your employees effectively, you must have certain skills, such as the ability to seek out opportunities, set goals, and provide feedback. This book offers solutions to the challenges managers face on the job every day.

(Paperback)

While no one likes to be the bearer of bad news, managers are sometimes faced with the difficult task of having to dismiss an employee. This title shows you how to effectively manage a dismissal - including making key decisions before, during, and after the critical event.

(Paperback)

(Paperback)

Tough objectives require more than smart thinking; they require effective follow-through. This book helps you understand what strategy is and how to translate that knowledge into the elements of a strategic plan. It helps you to execute those plans and ensure that they remain aligned with corporate strategy in the long term.

(Paperback)

To survive in hypercompetitive climate, businesses must innovate constantly. Innovation hinges on creativity generating novel and useful ideas. By fostering creativity in your team, you help unleash your company's innovative powers. This book reveals strategies for unlocking your team's creative energies.

(Paperback)

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.

(Paperback)

Making persuasive presentations isn't just a matter of charisma and fancy charts: it requires concrete skills that are vital to keeping your audience engaged and involved. This handy guide contains key information on how to customize your presentations to keep people focused and produce the results you want.

(Paperback)

(Paperback)

Laying Off Employees

(Paperback)

How do you lead a team scattered across the globe How do you keep members you can't see organized, communicative, and productive This book offers advice on forming virtual teams, assessing their communication and technology needs, and ensuring that they produce high-quality work.

(Paperback)

(Paperback)

(Paperback)

When a new project is handed to them, readers can use this guide to help juggle the gamut of tasks required to get the job done. The handy tools and checklists offer guidance on how to: * Identify necessary resources * Develop schedules and set deadlines * Set and monitor budgets * Communicate progress and problems

(Paperback)

Stress in the workplace can't ever be completely eliminated, but it can be managed so you can function in a healthy and effective way. This title gives you practical, hand's on suggestions for managing workplace stress, from short-term fixes to long-term methods for changing the situation and or changing your response to the situation.

(Paperback)

When faced with packed schedules, endless emails, and towering in-boxes, it's easy to become overwhelmed and ineffective at work. This guide will put readers back in charge of their time and workload by showing how to: - Set goals and prioritize tasks - Utilize appropriate scheduling tools - Control distractions and interruptions - Delegate wisely