(Paperback)

A history of the photocopier offers a portrait of reserved physics graduate Chester Carlson, who invented the copier to ease his job as a patent clerk and who saw his marketing efforts daunted by numerous rejections, before the head of Xerox research recognized the machine's potential.

(Paperback)

An introductory text on copyright law for editors, authors and publishers working with text and pictures, including guidance on economic rights for freelance writers, and how to manage content posted online.

(Paperback)

In todays tumultuous business environment, managers want guidance in the form of a timely theme, a unique and memorable metaphor, and outside-the-box thinking. Thats precisely what Corporate Canaries delivers.

(Paperback)

(Paperback)

(Paperback)

(Paperback)

(Hardback)

For multinational corporations (MNCs), there is arguably no more important operational function that affects all areas of manufacturing, marketing, management, and finance as international transfer pricingthe practicing of supplying products or services across borders from one part of the organization to another.

(Hardback)

(Paperback)

Here, the views of a diverse range of well-known academic researchers, industry leaders, and public policy experts have been brought together to show how knowledge and knowledge management perspectives vary across different cultures, in different contexts, using different processes for different purposes.

(Paperback)

Now in paperback, this is the new guide to revitalizing the world of work from David Whyte--"a poet who works in the land of the bottom line" ("The New York Times"). The book shows how poetry and practicality reinforce each other to give every aspect of readers lives meaning and direction.

(Paperback)

(Paperback)

Contains topics like- Change careers Start a profession Launch your own business Become a chef Write about food Work for yourself Love what you do

(Hardback)

(Paperback)

"The ultimate plan for a winning culture"--Cover.

(Hardback)

(Hardback)

He covers corporate financial goals and strategies and divisonal performance measurements systems, among other topics, and gives highly detailed case studies based on reports from five major respondents to his survey: Whirlpool, Dow Chemical, Guidant Corporation, Masco, and Eaton.

(Hardback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

Looking for a way to make your business stand out from the crowd In a world where, increasingly, profit is king, Customer is King is about putting the emphasis back on the customer - how to look at your business through your customers' eyes, understand what they really want and, ultimately, get them to buy from you.

(Paperback)

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

(Paperback, Third Edition)

Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

(Paperback)

In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove

(Paperback)