(Paperback)

From the ground-breaking offices of Google, Search Inside Yourself is a personal growth program that focuses on developing emotional intelligence through mindfulness, making its participants more productive at work and better leaders, while becoming more peaceful, happy and compassionate individuals.

(Paperback)

Exceptional customer service doesnt just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.

(Paperback)

Sets out what business can learn from the findings of the economics and social psychology. This title shows how you can shape desires, use incentives and reduce risks to consistently improve the bottom line.

(Paperback)

Secrets to a Successful Pediatric Practice is a How-To-Guide to starting, turning around and growing a successful pediatric office.

(Paperback)

(Paperback)

The new updated and fully revised edition of this bestselling title. Poor self-esteem can sabotage relationships and careers, cause self-destructive behaviour and can hold us back from achieving our full potential.

(Hardback)

Showcasing the Client Alignment(R) process, this book details steps for reorienting a company to expertly align plans and activities to the specific goals and objectives of large clients.

(Hardback)

Written by one of the foremost experts on segmented marketing, this volume shows how businesses can prosper in the rapidly changing, fragmented markets of the 1990s by adopting a new, highly effective marketing strategy--the lifestyle approach.

(Paperback)

Account managers and salespeople must be able to identify and capture key opportunities and use a systematic approach to growing the accounts. Here's where they'll find the powerful tools, processes, and techniques to succeed. Selling to Major Accounts is full of practical, proven approaches to account management.

(Paperback)

How do you attract the other half to spend their affluence on your products and services Learn the practical strategies that encourage loyalty in those with the power to buy.

(Paperback)

Synopsis coming soon.......

(Paperback)

Rocked by a flurry of high-profile sex discrimination lawsuits in the 1990s, Wall Street was supposed to have cleaned up its act. It hasn't. Selling Women Short is a powerful new indictment of how America's financial capital has swept enduring discriminatory practices under the rug. Wall Street is supposed to be a citadel of pure economics, paying

(Paperback)

(Paperback)

Synopsis coming soon.......

(Paperback)

Offers advice for handling consumer complaints, including writing letters, returning purchases, and drafting petitions.

(Paperback)

David Thompson entered the race to launch the first constellation of low-earth orbit commercial satellites, with the idea to build his own rockets, satellites and a corporation that could compete with the "big guys". His story is told by Gary Dorsey, who was there reporting from inside.

(Paperback)

(Paperback, 5th edition)

The New Zealand edition of the perennial bestseller, How to Organise and Operate a Small Business

(Paperback)

(Paperback)

(Paperback)

Revised edition of the author's Small giants, 2005.

(Paperback)

Contains the author's popular columns from "Fast Company" magazine and many of the short e-books he has written in the years. This book includes e-books such as: "Clinging to Your Job Title"; "The Persistence of Really Bad Ideas"; "The Seduction of 'Good Enough'"; and, "Judging a Book by its Cover Do Less".

(Hardback)

One of the first books to probe the latest direction in computing technology, Thierauf's and Hoctor's innovative text explores ways in which smart business systems can help pick the best, most optimal or near-optimal solutions from among hundreds, even thousands of possibilities that threaten to swamp organizational decision makers daily.

(Hardback)

Demystifies the "dismal science," using basic concepts and logical argumentation to help readers get their bearings. The author provides an introduction to economic principles and their influence on our behavior.