All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

(Hardback)

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From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazons One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family

Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of todays rapidly improving technology with individuals unique talents, all in the name of providing only the best for their customers. Readers will learn:

• How to increase the value provided to colleagues, customers, and business partners
• Examples of how to make the customer experience easier, more accessible, and more successful
• An iterative process for thoughtfully designing the customer experience
• The importance of growing your people first before growing your business to develop a sustainable and high-performing organization

All Business Is Personal is your roadmap for blending people and technology to elevate the employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.

Author Bio

Joseph A. Michelli is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Driven to Delight, The Airbnb Way, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.