Difficult Conversations (HBR 20-Minute Manager Series)

(Paperback)

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Description

Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.
Difficult Conversationstakes you through the basics of:
Crafting a clear message
Identifying the other person's goals
Developing and maintaining a positive mind-set
Conducting a productive conversation

Author Bio

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.