Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

(Hardback)

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Description

This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace. Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respondthe Say It Just Right model of communicationapplied to each case. Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them "say it just right" when it is time to act.

Reviews

Curtis, the CEO of a communications coaching firm, provides both employers and employees with 'forthright, sensitive and systematic' strategies for dealing with unproductive and uncomfortable working conditions. The author describes 26 workplace scenarios from the world of health care, information technology, retail and small business and applies a Say It Just Right model for effective and long-lasting resolutions. Difficult scenarios include such common workplace issues as bullying bosses, inappropriate emails, and office romances. * Reference & Research Book News *

Author Bio

Joan C. Curtis, EdD, is CEO of Total Communications Coaching (http://www.TotalCommunicationsCoach.com).