The Process Matters: Engaging and Equipping People for Success

(Hardback)

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Description

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish th

Reviews

One of the Strategy+Business Best Business Books 2016 in Management Winner of the 2016 Bronze Medal in Operations Management / Lean / Continuous Improvement, Axiom Business Book Awards Honorable Mention for the 2016 PROSE Award in Business, Finance & Management, Association of American Publishers "[In The Process Matters, Brockner] suggests ways managers can include employees in the process while maintaining trust--and keeping the best workers."--BizEd Magazine "[The Process Matters] is packed with examples from organizational settings... but, as Brockner contends, it is also relevant to anyone in an authority position, including parents, educators and politicians."--National

Author Bio

Joel Brockner is the Phillip Hettleman Professor of Business at Columbia Business School.