The Chairman's Lounge: The inside story of how Qantas sold us out

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From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nations favourite brands brought itself to ground.

Before Covid, both Qantas and its CEO Alan Joyce were flying high, the darlings of customers, staff and investors. After Covid hit, only money mattered in particular, the companys share price and extraordinary executive bonuses. Illegally redundant workers, unethical flight credits, abysmal customer service, antique aircraft: these became Qantas new brand.

How did things go so badly wrong Why were customers at the end of the queue And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed over billions in subsidies and protected lucrative flight routes from foreign competition For the first time, The Chairmans Lounge tells the full story of how one company banked the nations loyalty and then cashed in on it.

In his celebrated column Rear Window for the Australian Financial Review, Joe Astons reporting of the ethical failings of Qantas spurred the early retirement of its CEO and the resignation of its chairman. With fresh interviews and revelations, written in Astons trademark swashbuckling style, The Chairmans Lounge is the definitive account of how Qantas was brought to ground and who did it. It is a parable of our times.

A masterclass in investigative journalism A scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive
Adele Ferguson

Reviews

A masterclass in investigative journalism and a gripping, must read. Aston's blistering expos of Qantas is a scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive. -- Adele Ferguson
A cracking read Joe Aston is a once-in-a-generation adornment to business journalism with fearless resolve, razor sharp intellect and remarkable writing skills. -- Hedley Thomas
Helmets are required for this book, the zingers never stop. -- Kate McClymont

Author Bio

Joe Aston wrote the celebrated Rear Window column at the AFR for 12 years. Prior to that, he worked in corporate communications including at Qantas. He lives in Sydney.