How to Listen and How to be Heard: Inclusive Conversations at Work

(Paperback)

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Named a Best Nonfiction Book of 2020 by Cosmopolitan!

For anyone who has ever felt their voice isn't heard at work. This is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.

Too often, people avoid difficult conversations; but these discussions often need to happen to bring people together so we can all succeed.

Theres no denying that our workplaces are more diverse than ever. Age, race, genderthere are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. But how do we do this If we all think, feel, and act so differently, how do we get anything done

The first step is recognizing that these differences exist. And that theyre here to stay. We need to respect and embrace our varied viewpoints, and then we can start to communicate across (not against) them.

How to Listen and How to be Heard shows you how to bridge the conversation gap and use your unique voice to start powerful conversations. This book is about learning how to communicate with, through, and alongside what makes us different. Its about open dialogue and practical tools that get everyone on the same pageor at least in the same room. Its not about quick fixes or the absence of conflict; its about working toward authentic communication in the workplacefor managers, employees, and colleagues from all fields. Its about remembering that were all here to work together.

Reviews

"How to Listen and How to Be Heard gets to the heart of communication issues at work. Using Alissa's techniques, your workplace will be more inclusive, creative, and productive."--Dorie Clark, executive education professor at the Duke University Fuqua School of Business and author, Reinventing You and Stand Out

"If you want to become a more effective communicator follow Alissa's valuable advice in How to Listen and How to Be Heard. You won't regret the conversation that happens afterwards."

--Laura Vanderkam, author, Off the Clock and Juliet's School of Possibilities
"This must-read book teaches you an approach to handling difficult conversations and offers a roadmap to bring people together for more productive, human connections."
--Deirdre Breakenridge, Author, Speaker & CEO at Pure Performance Communications

Author Bio

Alissa Carpenter is a multigenerational workplace expert and owner of Everything's Not Ok and That's OK, where she provides training, consulting, and speaking services to organizations all over the world. Carpenter has delivered a TEDx talk on authentic workplace communication, and has been featured in media outlets including Forbes, ABC, FOX, and CNN Money