|    Login    |    Register

Employees First, Customers Second: Turning Conventional Management Upside Down

(Hardback)


Publishing Details

Full Title:

Employees First, Customers Second: Turning Conventional Management Upside Down

Contributors:

By (Author) Vineet Nayar

ISBN:

9781422139066

Publisher:

Harvard Business Review Press

Imprint:

Harvard Business Review Press

Publication Date:

8th June 2010

Country:

United States

Classifications

Readership:

General

Fiction/Non-fiction:

Non Fiction

Dewey:

658.3152

Physical Properties

Physical Format:

Hardback

Number of Pages:

208

Dimensions:

Width 139mm, Height 209mm

Weight:

340g

Description

MORE THAN 100,000 COPIES SOLD
One small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet NayarHCLTs celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:
Creating a sense of urgency by enabling the employees to see the truth of the companys current state as well as feel the romance of its possible future state
Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

Reviews

"In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five years. The good news: EFCS strategies can work at your company, too." -- The Washington Post "modern classic" -- The Financial Times

Author Bio

Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune magazine called his leadership style "The World's Most Modern Management" and the London Business School labelled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.

See all

Other titles from Harvard Business Review Press