Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
(Paperback)
Publishing Details
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
By (Author) Robert Rodin
With Curtis Hartman
Simon & Schuster
The Free Press
14th August 2000
United States
Classifications
Professional and Scholarly
Non Fiction
Customer services
658.4
Physical Properties
Paperback
256
Width 140mm, Height 216mm, Spine 15mm
277g
Description
No matter what business you're in, odds are that customers will demand the same things of your product or service: they want it free, they want it perfect, and they want it now. In the meantime, your competitors are investigating ways to sell your product or service cheaper, better, or faster than you've ever imagined. As the CEO of electronics distributor Marshall Industries, and the disciple of management guru W.Edwards Deming, Robert Rodin was responsible for overseeing the creation of an award-winning business-to-business Web site far ahead of the competition and leading the company's radical reinvention into a wired, highly profitable 'high speed junction box.' FREE, PERFECT AND NOW is at once the story of that transformation, a practical guidebook, and a blueprint for tuning and coordinating every function of any organisation. For those eager to learn how to prepare a customer-focused organisation for an unpredictable future, Robert Rodin has innovative and thought-provoking answers.
Reviews
Alan Webber Founding Editor, Fast Company magazine Read this book for what it takes to be a fast company. George Gendron Editor, Inc. magazine Free, Perfect, and Now is the perfect business book for our times, one of the few authentic accounts I've read about how companies really manage to transform themselves. Warren Bennis author of On Becoming a Leader For anyone who wants understand the 'on the ground' narrative of how entrepreneurs work, how innovation leverages intellectual capital, and how ideas -- business ideas -- can improve the quality of life, this is the book for you.
Author Bio
Robert Rodin is the former CEO and president of Marshall Industries. He is presently founder, chairman, and CEO of eConnections, and creator of the world's number-one business-to-business Web site, providing services, management, and infrastructure to create supply chain solutions.
