How Did That Happen: Holding People Accountable for Results the Positive, Principled Way

(Paperback)

Publishing Details

Classifications

Physical Properties

Description

As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, bestselling authors Roger Connors and Tom Smith have developed new strategies for holding people accountable while building morale. Drawing on case studies, many from client companies, they show how to establish clear expectations and manage the unmet expectations that inevitably occur, offering a positive, principled method that engages hearts and minds.

Reviews

"Definitely the 'go-to' book for teaching organizational accountability that works- without the backlash."
-Stephen R. Covey, author, The 7 habits of Highly Effective People

"Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality."
-Jim Mazzo, president, Abbott Medical Optics

"Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when 'accountability' is more important than ever before!"
-David Brandon, chairman and CEO, Domino's Pizza, Inc.

"This is the right approach for getting results in today's global environment."
-Gregory J. Newell, former U.S. ambassador and assistant secretary of state

"How Did That Happen clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization."
-Michael Lippert, chief operating officer, Arby's Restaurant Group, Inc.

"Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. . . . How Did That Happen delivers specific and practical advice to do just that."
-Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc.

"Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results."
-Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International

"How Did That Happen peels back the onion on achieving sustained accountability."
-Jeff Brundage, senior vice president of human resources, American Airlines

Author Bio

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle. Tom Smith and Roger Connors are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle.