Best Practices: Difficult People: Working Effectively with Prickly Bosse s, Coworkers and Clients

Publishing Details

Classifications

Physical Properties

Description

Every office has someone who's no fun to be around. But getting along with that person, and managing them effectively can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:
Recognize why and when people act awkwardly

• Identify different types of difficult people
• Cope with difficult behavior
• Get the most out of trouble employees
• Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Author Bio

John Hoover, Ph.D. (New York, NY) is a former executive with The Walt Disney Company and McGraw-Hill. He also works for Partners International, and is on the AMA faculty.