Mediation in the Workplace: A Guide for Training, Practice, and Administration

(Hardback)

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Description

A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation. Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.

Reviews

"A comprehensive description of workplace mediation-what it is, how it works, and how to do it. This book makes the insights of the professional mediator available to managers involved in workplace mediation (programs)."-John Helie Strategic Development Director, Mediation Information and Resource Center Director Mediate.com and John R. Helie Associates, Mediation Services and Internet Communications Consulting
"An excellent and much-needed guide for developing formal workplace mediation programs. This book should raise public consciousness about the need for non-adversarial problem-solving processes in organizations."-Dan Dana President, Mediation Training Institute International (Mediationworks.com) author of Managing Differences: How to Build Better Relationships at Work and Home
"For the beginner or the advanced practitioner, this book provides wonderful insights into system design, mediation and case work. The use of case studies, reflective exercises and simulation scenarios allow the reader the chance to put theory into practice. A great book that touches on many aspects of dispute resolution practice."-Lieutenant-Commander Steve Levecque Dispute Resolution System Designer Canadian Military
"This excellent and well written book stands out from among others in the field of Workplace Mediation as a beacon and is very highly applicable and appropriate for use here in the UK. It is brimful with valuable theoretical constructs and practical information. Undoubtedly it will prove to be a valuable resources for anyone in the spectrum of Workplace Mediation from novice to expert."-Everald Phillips Consultant and Director of Training The Center for Conflict Management, London, England
"Weinstein brings new meaning to the word comprehensive.' This book covers just about any consideration that could be involved in workplace mediation. The twelve-page table of contents is both a clue to the breadth of the information and is a valuable tool for quick access. The consultant, administrator, or trainer who uses this book will have a major head start."-Paul Wahrhaftig President Conflict Resolution Center International
Very useful to HR professionals interested in increasing the knowledge of conflict management for both themselves and managers in their companies.-HR Magazine
"Very useful to HR professionals interested in increasing the knowledge of conflict management for both themselves and managers in their companies."-HR Magazine

Author Bio

REBECCA JANE WEINSTEIN is an attorney and social worker./e Her experience includes serving as executive director of the West Virginia Center for Dispute Resolution, a nonprofit organization dedicated to peaceful, nonviolent conflict resolution. She is also a former labor and employment lawyer, who represented members of the National Education Association in West Virginia. The owner of Mediation Alternatives, a mediation practice and training firm, she continues to pioneer alternative conflict resolution and mediation efforts.