Performance Appraisal in the Public Sector: Techniques and Applications

(Hardback)

Publishing Details

Classifications

Physical Properties

Description

Performance appraisal is a key tool for meeting the managerial needs of the modern organisation. Daley examines the entire process of designing a performance appraisal system from determining its organisational purpose to constructing an objective appraisal instrument for measuring employee performance. Emphasis is also placed on the role of employee feedback and appraisal training. The cognitive behaviour that shapes and influences the rating process is detailed. The book integrates the literature and practices detailed in business management, psychology and sociology with that focusing on the public sector. After an overview of performance appraisal research and the effect of public-private differences, Daley examines the reasons for performance appraisal and the basic mechanics - why, what, when, who - of establishing an appraisal process. Special emphasis is placed on the role of performance appraisal in the organisation. He looks at the array of appraisal instruments that exists, concentrating on the development of objective "Behaviourally Anchored Rating Scales and Management by Objectives" approaches. The role of employee feedback and the performance appraisal interview for delivering it are detailed. Daley focuses on the problems that plague raters. Organisational and employee misunderstandings along with traditional rater error problems are diagnosed. The importance of programmes for training the rater are also presented. Intended as a resource for managers engaged in performance appraisal, this book can also serve as supplementary reading for courses in management and human resources/personnel.

Reviews

What Daley succeeds in doing is presenting, in a comprehensive form, a great deal of material related to performance appraisal. A comprehensive reference section directs the reader to a rich array of research articles in each of the areas discussed in the book. Who will benefit from this book Just about any reader. It is written at a level that a non-professional can comprehend. At the same time, the rich source of research references makes this an excellent starting point for professionals in industrial psychology and human resources. Individuals enrolled in graduate-level programs dealing with human resources or business management will find this book to be an outstanding foundation for performance appraisal issues. It is strongly suggested that readers not be misled into thinking that this book is restricted to public sector use exclusively. . . .-Personnel Psychology
"What Daley succeeds in doing is presenting, in a comprehensive form, a great deal of material related to performance appraisal. A comprehensive reference section directs the reader to a rich array of research articles in each of the areas discussed in the book. Who will benefit from this book Just about any reader. It is written at a level that a non-professional can comprehend. At the same time, the rich source of research references makes this an excellent starting point for professionals in industrial psychology and human resources. Individuals enrolled in graduate-level programs dealing with human resources or business management will find this book to be an outstanding foundation for performance appraisal issues. It is strongly suggested that readers not be misled into thinking that this book is restricted to public sector use exclusively. . . ."-Personnel Psychology

Author Bio

DENNIS M. DALEY is Associate Professor of Political Science and Public Administration at North Carolina State University. He has served as the Director of the MPA programs at North Carolina State University and the University of Mississippi. He is widely published in the field of human resources/personnel management. His articles have appeared in Administration & Society, the American Review of Public Administration, the International Journal of Public Administration, Public Administration Quarterly, Public Personnel Management, the Review of Public Personnel Administration, and State and Local Government Review.