(Hardback)

A comprehensive study of the power of differentiation as a key component of any business model, this book includes a step-by-step process to help leaders discover, achieve, express, and sustain their own authentic position.

(Hardback)

Organizations can and must be viewed as "systems." This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.

(Hardback, 2nd edition)

Aims to reflect the industry's practices and efforts to provide products of a consistent quality that meet customers' needs. With information on technological advances and issues of globalization, this book shows the importance of incorporating product quality from the merchandising and design stages through production, delivery, and retailing.

(Hardback)

Strategic Total Quality Management is a new way of looking at quality. Strategic Total Quality Management is based on a measure of quality as the overall performance of the firm.

The book discusses all aspects of quality management from a strategic total quality management perspective.

(Hardback)

The reader is walked through all phases of an environmental management program, including self-evaluation, product and process evaluation, environmental reporting, product labeling, environmental auditing, industry standards, environmental performance metrics, environmental accounting, and total quality environmental management tools.

(Paperback)

Scaling up excellence is the key to creating a great organisation.

Scaling Up Excellence is the first management book devoted to what is or should be a core priority for every organisation.

(Hardback)

Aims to prove that business process improvement is not a fad. This book addresses the backlash against process movements like reengineering, by explaining why businesses can decline even as process reform is creating dramatic efficiencies and savings. It presents an economic model for deciding which business processes are worth the investment.