The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retention, and a Happy Workplace

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Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business.

For more than twenty years, Dan Sachs has helped established and emerging businesses use hospital

Reviews

Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industryand his thoughtful and thorough researchis a gift to anyone who finds fulfillment in hospitality. Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack The Million Dollar Greetingis the real deal for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it downa remarkable achievement for a business book. I loved it. Robin Smith, chairman of Publishers Clearing House The Million Dollar Greetingis going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking. Jon Dwoskin, host of the THINK Business with Jon Dwoskin podcast Dans the man, and I loved his bookvery team centric. We all know that it takes all of us to get the job done, and youve got to focus on the team. Buy his book! Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence. Misty M. Johanson, dean of the Driehaus College of Business at DePaul University InThe Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you. Bo Burlingham,Inc.magazine columnist and author ofSmall Giants: Companies that Choose to Be Great Instead of BigandFinish Big: How Great Entrepreneurs Exit Their Companies On Top The Million Dollar Greetingis a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses. Michael Chae, senior managing director and chief financial officer at the Blackstone Group Whether your business is in restaurants, hotels, healthcare, or another field, readingThe Million Dollar Greetingwill make you a more effective leader. Douglas Drachman, MD, FACC, director at Massachusetts General Hospital and assistant professor of medicine at Harvard Medical School

Author Bio

Dan Sachs is a professor at the University of Chicagos Booth School of Business and the executive director of Deep Tech Ventures at the Polsky Center for Entrepreneurship and Innovation. He was formerly a professor of entrepreneurship, hospitality management, and service leadership at DePaul University, as well as the president of Meerkat Restaurant Advisory, an A-list advisory group. From 1999 to 2015, he owned the Bin 36 restaurant group, where he developed and operated several wine-focused restaurants and worked with famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a masters degree from the Parisian culinary school cole de Cuisine La Varenne. He lives in Chicago, IL. Janet Scottis a writer and the owner of The Write Place, a corporate communication and academic support company. She worked for manyyears in journalism andmarketing, and taught for twelve years at Wayne State University. She has a bachelors degree from Harvard College and a mastersdegree from Eastern MichiganUniversity. She lives near Detroit, MI.