Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction

(Paperback)

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How to Improve Quality, Productivity, and Employee Satisfaction Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

Author Bio

William C. Byham, PhD, is president and cofounder of Development Dimensions International (DDI), which specializes in aligning clients people strategies with their business strategies. He is an internationally renowned speaker and has received numerous awards and citations, including Entrepreneur of the Year (1994) and CEO Communicator of the Year (1996). Byham lives in Pittsburgh, Pennsylvania.

Jeff Cox is the author of 20 books, has hosted two TV series, and was managing editor ofOrganic Gardeningmagazine for more than a decade. He lives in Sonoma County, California.