Quality Is Personal: A Foundation For Total Quality Management
(Paperback)
Publishing Details
Quality Is Personal: A Foundation For Total Quality Management
By (Author) Harry Roberts
Simon & Schuster
The Free Press
1st January 1993
United States
Classifications
Tertiary Education
Non Fiction
Production and quality control management
658.5
Physical Properties
Paperback
176
Width 152mm, Height 229mm, Spine 13mm
236g
Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
Author Bio
Harry V. Roberts is the Sigmund E. Edelstone Professor of Statistics and Quality Management in the Graduate School of Business at the University of Chicago. He is the author or coauthor of more than 10 books and 60 articles on subjects related to statistics and Total Quality Management.
