May I Help You: Great customer service for small business

(Paperback)

Publishing Details

Classifications

Physical Properties

Description

Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it Designed to help small business owners unravel the mysteries of the service transaction, this book covers the "Nine Guiding Rules of Good Customer Service" that ensure your customers are happy with your service and not just with the skills and products you sell. Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors.

Author Bio

Jillian Mercer operates her own business as a general management consultant specialising in customer service. She is the past-National President of the Australian Customer Service Association (ACSA), and is regularly quoted in the media as an expert in customer service. Jillian also delivers speeches and workshops on the issues of customer service throughout Australia.