People Skills

(Paperback, 5th edition)

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Description

This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. New to this Edition: - Self-development exercises and further resources at the end of each chapter to help students consolidate learning

Author Bio

Dr Neil Thompson is an independent writer, educator and adviser with over 40 years experience of helping people tackle their problems and fulfil their potential. Formerly a university professor, he is currently involved in developing a range of online learning resources and managing the humansolutions portal (www.humansolutions.org.uk). His website and blog are at: www.NeilThompson.info.