Ridiculously Easy to Do Business With: A practical guide to giving customers what they want - how and when they want it

(Paperback)

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If doing business with you isnt ridiculously easy, your customers will find someone who is!

David Avrin is one of the most in-demand international keynote speakers and customer experience consultants working today. He helps organisations understand and connect with their evolving customers to future-proof their business.

In his seventh book, 'Ridiculously Easy to Do Business With', Avrin highlights that offering high quality and great service is no longer enough. To thrive, your business must become ridiculously easy to do business with.

This practical guide explores over two dozen common policies and behaviours that create friction for your customers those frustrating barriers that drive customers and clients away. Left unchecked, they will erode loyalty as customers seek more accommodating and aligned alternatives.

Translation: Customer will leave you for competitors if you give them a reason to!

Inside, youll learn why its critically important to make it ridiculously easy for customers or prospects to:

Have speedy access to service, answers, response, resolution, and delivery.
Understand why speed has become a primary driver for customer choice.
Try before they buywithout having to give you their credit card!
Customise their order or choose their customer journey.
See the price without digging through pages of online text or meeting a sales rep.
Remember what they are paying for, and why they chose you in the first place.
Cancel a subscription, return an item, or change their mindso you can keep the relationship and sell them something else later.
Trust you, the process, and others who have shared their buying experience online.
Sleep well knowing you have built a customer engagement model built to last.

Grab a highlighter, scribble in the margins, dog-ear the pagesthis is not a library book.
Its a hands-on guide to removing friction, filled with ideas and strategies youll return to again and again.

When everything has been hard, we crave EASY. This is a timely guide to removing obstacles and frustrations that impede purchases. Jay Baer, author of The Time to Win

David Avrins insights on customer experience shine brightly He underscores a crucial message: never leave your customers in doubt or concern. This book is filled with innovative concepts that prompt a closer examination of the moments that truly count for your customers and clients. Clarissa Bradstock, Any Lab Test Now

In todays fiercely competitive landscape, where customer service reigns supreme, this book serves as a guiding light for businesses striving to stand out. A compelling and inspiring read for every business owner and manager, its a must-have resource to empower your team and elevate your customer service game. Alan Roberts, Global Hotel Brand Leader

Author Bio

David Avrin is a popular international keynote speaker and customer experience consultant. His insightful books have received worldwide acclaim and have been published in multiple languages. He has authored 7 books published in 5 languages including the popular, Its Not Who You know, Its Who Knows You and Why Customers Leave and How to Win Them Back, David has worked with organisations and audiences across in 28 countries on six continents helping them to future-proof their customer engagement strategies and become Ridiculously Easy to Do Business With. David Avrin is one of the most in-demand international keynote speaker and customer experience consultant in the world today. David has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across 28 countries around the world. David helps organisations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven multi-award-winning books, including: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With. Watch David here https://youtu.be/mO6GzEPyif4 Listen to David being interviewed on The Influential Brand Podcast Ridiculously Easy To Do Busine - The Influential Personal Brand Podcast - Apple Podcasts Web: www.davidavrin.com Podcast: Customer Experience Advantage Podcast with David Avrin | Podcast on Spotify Instagram: therealdavidavrin Facebook: DavidAvrinFans YouTube: @realdavidavrin Linkedin: davidavrin