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Competing Against Luck: The Story Of Innovation And Customer Choice
(Paperback)
By Clayton M. Christensen
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
By Rene Evenson
Great Customer Service on the Telephone
By Kristin Anderson
Human Sigma: Managing the Employee-Customer Encounter
(Hardback)
By John H. Fleming
Personalized: Customer Strategy in the Age of AI
By Mark Abraham
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
By John Goodman
What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
By Nicholas Webb
America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
By Raul Pupo
Anytime, Anywhere: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
By Robert Spector
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
By Adam Toporek
Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
By James Poisant
Customer Experience: What, How and Why Now
By Don Peppers
(Paperback, Third Edition)
By Renee Evenson
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
By Steve Curtin
Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service
By Jim Roche
Fundamentals of Customer-Focused Management: Competing through Service
By Joby John
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
By Jeanne Bliss
Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
By Joshua March
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Satisfaction: How Every Great Company Listens to the Voice of the Customer
By Chris Denove
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
By John DiJulius
The Center of Experience: A blueprint for creating the experience-led enterprise
By Greg Kihlstrm
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
By Richard Gallagher
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