(Paperback)

(Hardback)

An expert in customer experience shows every company and brand how to bring customers from apathy to advocacy in five simple steps.

(Paperback)

(Paperback)

Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.

(Paperback)

Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.

(Hardback)

Synopsis coming soon.......

(Hardback)

(Paperback)

The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.

(Paperback)

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.

(Hardback)

In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.

(Paperback)

Lessons from a dozen market leaders who have mastered the game of multi-channel service.

(Paperback)

Your customers need help only you can provide. Learn how to become their superhero!

(Hardback)

Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.

Managers will relearn nearly everything they have been taught about the profession of management.

(Paperback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Hardback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

(Paperback, Third Edition)

Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

(Paperback)

When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

(Hardback)

(Hardback)

The principal aim of this book is to get the reader to think about th firm and the way it conducts its business in a certain waywith a customer focus.

It is now becoming clearly evident that all firms compete on service. For excellent service firms, the challenges and opportunities in providing services are a constant endeavor.

(Paperback)

(Paperback)

Many businesses have customers who admire them, but only an elite few have true advocates--fans who rave about them to anyone who will listen. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion.

(Hardback)

Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change

(Paperback)

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.