Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

(Paperback)

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Discover the hidden ways to raise your organizations customer service experiences from ordinary to extraordinary.

If you want to know how strong your companys customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.

The latter should be every employees highest priority, because when its not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:

• Expressing genuine interest
• Offering sincere compliments
• Sharing unique knowledge
• Conveying authentic enthusiasm
• Providing pleasant surprises
• Delivering service heroics when needed

Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldnt you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.

Reviews

"If you want to delight your customers, then the new book Delight Your Customers is a must-read for you and your employees." --Eric Jacobson On Management And Leadership
..". written from a fresh point of view..packed with a lot of details and comparisons to help you understand what is ordinary and what is extraordinary." --CXJourney
..".great new book called Delight Your Customers.The author talks about great customer service, how important it is, and how to deliver it. You really should pick it up." --PCB007
..".must-read for small or mega-businesses who want to offer such amazing service to their customers or clients that they will be more than delighted to come back again..." --BookPleasures.com
Customer Service Newsletter Best Customer Service Books of 2013
"If you are serious about elevating the level of service in your organization, this is your book...Read it and begin your journey from ordinary to extraordinary." --9InchMarketing
"The age of service enlightenment has arrived with Steve Curtin's Delight Your Customers." --Ken Shelton, Sales and Service Excellence
"This is a book that every customer service professional should read and every manager should model." --Portland Book Review

Author Bio

Steve Curtin spent 20 years with Marriott International. He now runs his own customer service consulting firm, Steve Curtin, Customer Enthusiast!