The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
(Hardback)
Publishing Details
The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
By (Author) Deb Duncan
By (author) Todd Duncan
Sourcebooks, Inc
Simple Truths, LLC
1st April 2019
United States
Classifications
Tertiary Education
Non Fiction
658.812
Physical Properties
Hardback
136
Width 134mm, Height 185mm, Spine 16mm
340g
Description
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Author Bio
TODD DUNCAN is a bestselling author and one of America's most sought-after motivational speakers and sales trainers. Duncan has quickly become a friend and mentor to salespeople around the globe for his authentic, balanced approach to success.
