Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media

(Paperback)

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Description

In the increasingly vital world of social media marketing, if you dont have a strong digital presence, its like youre not even there. Going Social is an indispensable guide to taking advantage of digital marketing, reaching a critical number of prospective customers, and revitalizing your businesss brand. Youll gain answers to the questions every marketer is asking, like How much is a Facebook like worth What are the best dashboards for monitoring multiple social channels simultaneously How do you keep it all going around the clock And which automation tools, promotional ads, scheduling platforms, and social media channels offer the greatest return on investment For more than a decade, author Jeremy Goldman has helped companies inject social into their marketing processes. He explains the ins and outs of platforms such as Facebook, Twitter, LinkedIn, Google+, Foursquare, Instagram, and Pinterest and teaches readers how to formulate a social strategy, pinpoint and cater to the right audience, give their brand a unique online voice, create relevant and engaging content, identify and reward influencers, build strong bonds with bloggers, become truly customer-centric, respond to negative feedback, use targeting to engage more effectively, turn employees into social marketers, and engage with ROI in mind.The digital landscape offers unprecedented opportunities to spread the word about products and services. While other businesses struggle to transition from traditional marketing to online engagement, youll be enacting a social media strategy that magnifies customer loyalty. Featuring insights from entrepreneurs, social media directors, community managers, bloggers, and other experts, Going Social will teach you how to leverage our brave new social frontier.

Reviews

"Going Social is a book that any social media marketing practitioner worth their salt should take a look at." --Young Upstarts
"Going Social is a book you have to own if social media marketing is part of your strategy." --Small Business Trends
"Get this book if you have anything to do with social media in your professional or personal life." --OfficePro
"With Going Social any business leader or marketer can get an edge on choosing the right social channels, perfecting the right social strategy, and forging genuine, meaningful, and rewarding connections with customers." - Retail Observer
"With humor and a friendly tone, Goldman walks his audience through getting buy-in for a program, the proper care and feeding of customers, balancing 'likes' vs. engagement and quantity vs. quality, avoiding common missteps, customer retention, building strong relationships with bloggers, working with online personalities, and bringing your efforts into the physical world....This funny, friendly book is an excellent primer for the social media-averse." - Publishers Weekly

Author Bio

JEREMY GOLDMAN, a recognized expert in social marketing, has managed e-commerce and social media for major brands, including Kiehl's, TEMPTU, and Jurlique, and consulted with numerous others. He is currently AVP of Interactive Communications for iluminage inc., a Unilever subsidiary he helped found.